Privacy Policy
Last Update : 18th April 2025
This Privacy Policy states how Project Good Source Ltd. (the "Site", "we", "us", or "our") gathers, uses, and discloses your personal information when you visit, use our services, or make a purchase from projectgoodsource.com (collectively, the "Services"). "You" and "your" refer to you as the user of the Services, whether you are a client, website visitor, or any person whose information we have acquired in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. As stated in this Privacy Policy, you consent to the collection, use, and disclosure of your information when you use and access any of the Services. Please do not use or access any of the Services if you do not agree with this Privacy Policy.
POLICY UPDATE
This Privacy Policy may be updated periodically for operational, legal, or regulatory purposes, as well as to reflect modifications to our practices. We will update the "Last updated" date, display the updated Privacy Policy on the Site, and take any additional actions mandated by the relevant legislation.
HOW TO COLLECT & USE YOUR PERSONAL INFORMATION
We gather and have gathered personal information about you from a number of sources during the last 12 months in order to provide the Services, as detailed below. The use and collection of the information depends on how you interact with us.
Apart from the particular purposes mentioned below, we might use the data we gather about you to get in touch with you, deliver the Services, fulfil any legal requirements, enforce any applicable terms of service, and safeguard the Services, our rights, and the rights of our users or others.
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal data we collect about you are determined by your interactions with our site and services. The phrase "personal information" refers to any data that can be used to identify, relate to, describe, or otherwise be associated with you. The categories and particular kinds of personal data we gather are explained in the sections that follow.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Information that you submit directly to us through our Services may include:
· Contact details including your name, phone number, address, email.
· Order details including your name, email address, phone number, billing address, shipping address, payment confirmation.
· Account details including username, password, security questions.
· Shopping details including the products you view, add to cart.
· Customer support details including details you wish to disclose in communications with us, for example when sending a message through the Services.
Some functions of the Services might ask you to directly provide us with specific personal information about yourself. You have the option to withhold this information, but by doing so you may be refrained from using or accessing these functions.
INFORMATION WE GATHER THROUGH COOKIES
Additionally, we gather some information regarding your interactions with the Services automatically ("Usage Data"). For this, we may use pixels, cookies, and related technologies ("Cookies"). Usage Data may include details about your device, browser, network connection, IP address, and other information about how you interact with the Services. Usage Data may also contain details about how you access and utilise our Site and your account.
INFORMATION WE GATHER FROM THIRD PARTIES
Lastly, we may gather information about you from third parties such as vendors and service providers who collect these details on our behalf. Examples of these parties include:
· Companies that host our Site or Services, such as Shopify.
· To carry out our contract with you, our payment processors gather payment information (such as your bank account, credit or debit card details, and billing address) and process your payment so that we can execute your orders and give you the goods or services you have requested.
· Using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies, we or third parties we work with may automatically gather certain information when you visit our site, open or click on emails we send you, or interact with our services or advertisements.
This Privacy Policy will govern how we handle any information we receive from third parties. The accuracy of the information that third parties provide us, as well as the policies or practices of any third party, are not our responsibility or liability. Refer to the Third Party Websites and Links or see the section below for additional details.
HOW WE USE YOUR PERSONAL DATA
· Delivering Goods & Services
In order to fulfil our obligations under our contract with you, we use your personal information to provide you with the Services, which include processing payments, fulfilling orders, sending you notifications about purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and allowing you to post reviews.
· Advertising & Marketing
We use your personal details to send you marketing, advertising, and promotional communications via email, text message, or postal mail and display product or service advertisements.
· Security and Protection Against Fraud
We use your personal details to identify, look into, or take action on potential fraudulent, unlawful, or harmful activities. You are responsible for protecting your account information if you decide to use the Services and create an account. It is strongly advised that you keep your password, username, and any access information private. Contact us instantly if you suspect that your account has been compromised.
· Communicating With You
We utilise your personal data to enhance our services and offer you customer service. We have a sincere interest in doing this in order to be responsive to you, deliver efficient services, and maintain our commercial relationship with you.
COOKIES
We utilise cookies on our site, just like many other websites. See https://www.shopify.com/legal/cookies for detailed information about the Cookies we use to power our Shopify store. In our legitimate interests to manage, enhance, and optimise the Services, we use cookies to power and enhance our Site and Services (including to remember your activities and preferences), run analytics, and gain a better understanding of how users interact with the Services. In order to better customise the services, goods, and advertising on our site and other websites, we might also allow third parties and service providers to use cookies on our site.
Please be aware that clearing or blocking cookies may have a detrimental effect on your user experience and may result in some services—including general functionality and specific features—not functioning properly or at all. Furthermore, blocking cookies does not completely prevent how we share information with third parties, such as our advertising partners.
HOW WE DISCLOSE PERSONAL INFORMATION
Subject to this Privacy Policy, we might at times provide your personal information to third parties for legitimate purposes. These situations could include:
· With suppliers or other third parties that carry out tasks for us (e.g., IT management, fulfilment, shipping, cloud storage, data analytics, payment processing, and customer support).
· With marketing and business partners, such as Shopify, to advertise to you and offer services. Your information will be used by our marketing and commercial partners in compliance with their own privacy statements.
· We may disclose certain information to third parties, such as to ship your products, or through the use of social media widgets or login integrations, if you request, direct, or otherwise agree to this.
· With our affiliated or within our corporate group, in our legitimate interests to operate a profitable business.
· To enforce any applicable terms of service, to protect or defend the Services, our rights, and the rights of our users or others, to comply with any applicable legal obligations (such as responding to subpoenas, search warrants, and similar requests), and in connection with a business transaction like a merger or bankruptcy.
Sensitive personal information is never used or disclosed by us to infer personal traits about you.
USER GENERATED CONTENT
You might be able to upload user-generated material, such as product reviews, through the Services. Any user-generated content you decide to post to any of the Services' public areas will be open to the public and accessible by everybody.
We have no control over who will have access to the information you choose to make available to others, and we cannot to guarantee that those who do have access will protect your privacy. We do not take responsibility for the accuracy, use, or misuse of any information you give or obtain from third parties, as well as the privacy or security of any information you make publicly available.
THIRD PARTY WEBSITES AND LINKS
Links to websites or other online platforms operated by third parties may be available on our site. If you click on links to websites that are not under our control or affiliation, you should read their terms and conditions, including their privacy and security policies. The accuracy, completeness, and dependability of the information on these websites, as well as their privacy and security, are not guaranteed by us, and we bear no duty for them. In addition to being accessible to other users of the Services and/or users of those third-party platforms, information you submit in public or semi-public platforms, such as on third-party social networking sites, may also be used by us or by a third party. Except as stated on the Services, our inclusion of such links does not in any way imply our endorsement of the owners or operators of such platforms or the content found on them.
CHILDREN’S DATA
Children are not supposed to use the Services, and we don't intentionally gather any personal data about them. If you are the parent or guardian of a child who has given us their personal information, you can request that it be removed by contacting us using our contact details mentioned below.
We have no actual understanding that we "share" or "sell" (as the terms are defined in applicable law) the personal information of people under the age of sixteen as of the Effective Date of this Privacy Policy.
PROTECTION & PRESERVATION OF YOUR DATA
Please be advised that we cannot guarantee "perfect security" and that no security mechanism is flawless or impenetrable. Furthermore, any data you submit to us might not remain safe during transmission. We advise against sending critical or private information to us through insecure channels.
The period of time we keep your personal data varies depending on a number of circumstances, including whether we need it to keep your account active, deliver the Services, meet legal requirements, settle disputes, or enforce any relevant agreements and policies.
YOUR RIGHT & CHOICES
You may be entitled to some or all of the following rights about your personal information, depending on where you live. These rights are not absolute, and they might only be applicable in specific situations. In some of these situations, we might be able to refuse your request as authorised by law.
· The Right to Know or Access
You might be able to ask for access to the personal data we have on file about you, including information about how we utilise and share it.
· Right to Delete
You may have a right to ask us to remove any personal data we may have on file about you.
· Right to Correct
You may be able to ask us to update any inaccurate personal data we may have on file about you.
· Right to Portability
In some situations and with some exceptions, you may be entitled to a copy of the personal data we have maintained about you as well as the right to ask that we give it to a third party.
· Processing Restrictions
You may be able to request that we cease or limit how we handle and process your personal data.
· Withdrawal of Consent
You may be able to revoke your consent from wherever we rely on your consent to process your personal data.
· Appeal
If we deny your request, you may have a right to challenge our decision. You can accomplish this by immediately responding to our refusal.
· Managing Communication Preferences
You can choose not to receive promotional emails from us at any time by selecting the unsubscribe link that appears in each email we send you. Even if you choose not to receive them, we might nevertheless send you non-promotional emails regarding your account or previous orders.
You can use any of these rights as specified on our Site or by getting in touch with us using the contact details mentioned below.
You won't face discrimination from us if you use any of these rights. Before giving an accurate response to the request, we might need to get information from you, like your email address or account details, to confirm your identity. To exercise your rights, you can appoint an authorised agent to submit requests on your behalf in compliance with the relevant laws. We will need proof that you have given the agent permission to act on your behalf before we will accept such a request, and we may ask you to personally confirm your identification. As required by the applicable law, we will reply to your request as soon as possible.
COMPLAINTS
Please use the contact details mentioned below to get in touch with us if you have any issues about the way we process your personal data. Depending on where you reside, you may be able to file a complaint with your local data protection authority or appeal our decision by contacting us if you are dissatisfied with how we handled your complaint.
INTERNATIONAL USERS
Please be aware that your personal information may be transferred, stored, and processed outside of your home country, including the United States. Employees and third party service providers and partners from these countries will also process your personal data.
To transfer your personal data outside of Europe, we use established transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK unless the data transfer is to a nation that has been found to offer an adequate level of protection.
AMENDMENDS & UPDATING OF THIS PRIVACY POLICY
We may amend or simply update all or part of this Privacy Policy, including when amendments are made to legal provisions or regulations which govern data protection and protect your rights. The amendments and the updating of the Privacy Policy shall be binding as soon as they are published on the Site in this section. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated Privacy Policy.
CONTACT
If you would like to exercise any of your rights or have any questions concerning our privacy practices or this Privacy Policy, please contact us via email at contact@projectgoodsource.com or enquiry@projectgoodsource.com.